Frequently Asked Questions
Everything you need to know about premium comfort and fit.
What makes Tommy John underwear different from other brands?
We focus on the 'Big Three' comfort killers: bunching, rolling, and riding up. Our patented designs and premium fabrics like Second Skin and Cool Cotton ensure a perfect fit that moves with you.
How do I find the right size for my body type?
We recommend visiting our comprehensive Size Guide located on each product page. Our sizing is designed to be true-to-fit, but if you are between sizes, we generally suggest sizing up for the best experience.
What is your 'Best Pair Guarantee'?
We want you to be completely satisfied. If you do not love your first pair of Tommy John underwear, the first pair is on us. You can keep it, and we will offer a full refund or exchange within 30 days of purchase.
How should I care for my Tommy John garments to ensure they last?
To maintain the integrity of our technical fabrics, we recommend machine washing on a cold, gentle cycle with like colors and tumble drying on low heat. Avoid using bleach or fabric softeners.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-7 business days within the United States. Once your order ships, you will receive a confirmation email containing a tracking number to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines vary by destination and will be calculated at checkout.